Privacy Policy

1. Introduction

Mortar and Pestle Australia ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mortarandpestle.com.au (the "Site").

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out our contact form
• Subscribe to our newsletter
• Participate in surveys or promotions
• Send us feedback or enquiries

This information may include your name, email address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and your visit, including:

• Your IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of your visit
• Other diagnostic data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our Site
• Improve our content and services
• Deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our Site.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide and maintain our Site
• To respond to your enquiries and provide customer support
• To send you newsletters and marketing communications (with your consent)
• To analyse usage patterns and improve our content
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Affiliate Disclosure

Mortar and Pestle Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au.

When you click on product links on our Site and make a purchase on Amazon, we may earn a commission at no additional cost to you. This commission helps us maintain and improve our free content.

We are committed to providing honest, unbiased recommendations regardless of affiliate relationships.

5. Third-Party Services

5.1 Analytics

We may use third-party analytics services such as Google Analytics to help us understand how visitors use our Site. These services may collect information about your use of our Site, including your IP address, which is transmitted to and stored by these third parties.

5.2 Advertising

We may display advertisements from third-party ad networks. These networks may use cookies and similar technologies to collect information about your visits to our Site and other websites to provide targeted advertising.

5.3 Amazon

When you click on Amazon links on our Site, you will be redirected to Amazon's website. Amazon has its own privacy policy governing how they collect and use your information. We encourage you to review Amazon's privacy policy before making purchases.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are typically retained for up to two years unless you request earlier deletion.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States (where many of our service providers are based). These countries may have different data protection laws than Australia. By using our Site, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

13. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you believe we have not handled your personal information in accordance with the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.